Terms of service

Thank you for visiting the official Swindon Town Football Club online store. Throughout these Terms, “we,” “us” and “our” refer to Swindon Town Football Club.

We operate this website and shop (the “Services”) to offer you a curated shopping experience.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer these Services to you.

By accessing or using our Services, you agree to comply with these Terms of Service (the “Terms”). If you do not agree, please do not use our Services.

1. Eligibility and Accounts

  • You must be at least the age of majority in your country or region to use our Services. If you allow minors to use your devices to access the Services, you confirm you have given consent.

  • When making a purchase or creating an account, you must provide accurate and up-to-date information (including billing, payment, and shipping details).

  • You are solely responsible for safeguarding your account credentials and for all activity under your account. You may not sell, assign or transfer your account.

2. Products and Availability

  • We aim to describe our products accurately. However, colours, sizes or appearances may vary depending on your device settings.

  • We do not guarantee that any product or service will meet your expectations or match images shown online.

  • Product descriptions, prices and availability may change at any time without notice. We may limit quantities or discontinue items at our discretion.

3. Orders

  • When you place an order, you make an offer to buy. We reserve the right to accept or decline any order.

  • An order is only accepted once payment has been processed and we send you a confirmation.

  • Orders may not be cancelled after acceptance unless we agree. If we cancel or amend an order, we will try to notify you using the contact details you provided.

  • All returns and exchanges are governed by our [Refund Policy] [LINK].

  • Purchases must be for personal use only and not for resale or export.

4. Pricing and Payment

  • Prices, promotions and discounts can change without notice. The price you pay will be the price in effect when your order is placed, shown in your order confirmation.

  • Prices exclude taxes, shipping, handling, customs or import duties unless stated otherwise.

  • You must provide current and accurate payment information and update it promptly if it changes. By submitting payment details, you confirm you are authorised to use that payment method and agree to pay all charges, including applicable taxes and shipping fees.

5. Shipping and Delivery

  • Delivery times are estimates only. We are not liable for delays caused by carriers, customs or events beyond our control.

  • Risk of loss and title pass to you once we hand the order to the carrier.

6. Intellectual Property

  • All content on our Services (text, images, graphics, logos, designs, audio, video, and their arrangement) is owned by Swindon Town Football Club, its licensors, or Shopify and protected by applicable laws.

  • You may only use the Services for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, display or create derivative works without our prior written permission.

  • Swindon Town Football Club names, logos and slogans are our trademarks. Shopify and other third-party names and logos are trademarks of their respective owners.

7. Optional Tools

  • We may provide access to third-party tools we do not control. These are offered “as is” without warranties.

  • Your use of such tools is at your own risk, and you should review the third party’s terms before using them.

  • Any new features or tools we add in the future will also be covered by these Terms.

8. Third-Party Links

  • Our Services may contain links or embedded content from third-party websites. We do not control or endorse these sites and are not responsible for their content or practices.

  • If you choose to access a third-party site, you do so at your own risk and should review its policies before engaging in transactions.

9. Relationship with Shopify

Our store runs on Shopify, but all sales are made directly with Swindon Town Football Club. Shopify is not responsible for any sales, products or services purchased from our store. By using our Services, you release Shopify and its affiliates from any claims related to your transactions with us.

10. Privacy

Your personal information is handled according to our [Privacy Policy] [LINK] and, where applicable, Shopify’s Privacy Policy. Because Shopify hosts our store, some of your information will be shared with Shopify and third parties (which may be outside your country) to provide and improve the Services.

11. Feedback

By submitting feedback, reviews or suggestions (“Feedback”), you grant us a worldwide, perpetual, royalty-free licence to use and display it for any purpose, including commercial purposes.
You confirm you have the rights to your Feedback, have disclosed any incentives received, and that it does not violate any laws or third-party rights.
We may monitor or remove Feedback at our discretion but are not obliged to do so.

12. Errors and Corrections

We may occasionally correct errors or inaccuracies in product descriptions, pricing, offers, shipping charges or availability. We reserve the right to update information or cancel orders at any time if such information is inaccurate.

13. Prohibited Uses

You agree not to use our Services:

  • For any unlawful or harmful purpose;

  • To infringe intellectual property rights;

  • To harass, defame or harm others;

  • To transmit false, misleading, or malicious content or malware;

  • To spam, scrape, phish or otherwise misuse the Services;

  • To interfere with or bypass security features.

We may suspend or terminate your access at any time if you breach these Terms.

14. Termination

We may end your access to the Services at any time without notice. You remain liable for any amounts owed up to termination. Certain sections (e.g. Intellectual Property, Feedback, Limitation of Liability) survive termination.

15. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose or non-infringement. We do not guarantee uninterrupted, timely or error-free operation.

16. Limitation of Liability

To the fullest extent permitted by law, Swindon Town Football Club, Shopify, and their affiliates, officers, employees and service providers will not be liable for any indirect, incidental, special or consequential damages (including loss of profits, data or savings) arising from your use of the Services or products purchased through them.

17. Indemnity

You agree to indemnify and hold harmless Swindon Town Football Club, Shopify and their affiliates, officers, employees and agents from any claims, losses, damages or costs (including legal fees) arising from your breach of these Terms or your use of the Services.

18. Severability

If any part of these Terms is found unenforceable, the remaining sections will continue in full force.

19. Waiver & Entire Agreement

Our failure to enforce any provision of these Terms does not waive our rights. These Terms, together with our posted policies, form the entire agreement between you and us regarding the Services.

20. Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer or assign these Terms without notice to you.

21. Governing Law

These Terms and any related agreements are governed by the laws of the jurisdiction where Swindon Town Football Club is headquartered. You consent to the courts in that jurisdiction for any disputes.

22. Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

23. Changes to These Terms

We may update these Terms at any time by posting a new version on our website. Significant changes will be notified as required by law. Continued use of the Services after changes take effect means you accept the revised Terms.

24. Contact Us

For questions about these Terms, contact:

Swindon Town Football Club
Email: store@swindontownfc.co.uk
Address: County Ground, County Road, Swindon, Wiltshire, SN1 2ED
Phone: 0330 002 1879