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Terms and Conditions

1. Terms and Conditions

You can shop online, by phone, fax or post and remember every penny you spend goes directly to the Club.

Thank you for your support.

If you have any questions or queries about these terms and conditions and/or shopping online, please see our Help Section, or alternatively contact us by telephone on 0871 876 1993 or e-mail us at store@swindontownfc.co.uk

2. Replica Kit

Customers should be aware that sizing may vary from previous Replica kits. Please ensure you obtain the correct size before printing as we are unable to exchange or refund after letters and/or numbers have been applied to personalise your item. Swindon Town Football Club cannot accept liability for any changes to players names and numbers due to transfers.

3. Personalisation of Replica Kit

Swindon Town Football Club (“we”, “us”, “our”) reserves the right to refuse to print shirts that we deem offensive or abusive. An operator will contact you to discuss your choice and, if necessary, request an alternative. Please note this may delay delivery of your shirt.

4. The Contract

A binding contract will be formed between us and you when we send you confirmation via email (“Order Confirmation”) that your order has been accepted. Once payment is received in full by us, you will get legal title of the goods (ownership).

5. Stock Availability

Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website, where possible we will offer alternative items on customer approval. If this is not possible, we will place out of stock items on back order and it will follow as soon as possible on a separate delivery. Customers can choose to accept a partially complete order at the time of checkout. If any items are likely to take more than three weeks the club will contact the customer to check with whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.

If for any reason you are not satisfied with any article, we will do our utmost to deal with your complaint to your satisfaction. This does not affect your statutory rights.  

6. Pricing Policy

Prices quoted on our website are correct at time of publishing. We reserve the right to change the prices at any time. All prices stated are inclusive of VAT at the current prevailing rate. All orders are subject to a delivery charge.

7. Payment

Goods can be paid for by

Credit/debit card - MasterCard, Visa, Delta, Maestro, Electron and Solo. We DO NOT accept American Express or Diners Club cards.
Postal order (not available for online purchases)
We do not accept cash on delivery

Credit/Debit cards will not be charged until the goods are dispatched, however when we raise the paperwork for the warehouse to prepare your order, the funds will be reserved on your credit card. If you order and any of your item/s are out of stock we will not debit your card until the stock comes in and we dispatch the item/s to you.

Sterling cheques and postal orders will be banked on receipt. Please allow ten (10) working days for these to clear, which may delay the dispatching of your order.

8. Customs Duty Applied

Please note the customer is responsible for all charges that relate to customs or duty that may be applied in certain countries. Swindon Town Football Club takes no responsibility for these charges or for any delays in your receiving any goods owing to customs’ intervention.

9. Mail Order Delivery

Orders are dispatched by first class Royal Mail (standard delivery)

If your order is placed on a weekday before 1pm, it will be dispatched on the same day. If the order is placed after 1pm, it will be dispatched the following working day. If your order is placed at the weekend, it will be dispatched on the Monday. Please allow 5 days for delivery.

Some orders may require the delivery to be sent in seperate parcels so please allow extra time for a second delivery.

All balls come deflated.

10. Delivery Charges

If you have a question regarding the delivery information please contact the STFC Club Shop on 0871 876 1993 or by email to store@swindontownfc.co.uk

11. Order Cancellation

You may cancel your order for goods at any time up to the 7th working day after you receive the goods*.

Instructions to cancel all or part of your order MUST be IN WRITING. You may notify us by post to STFC Club Shop, The Energy Check County Ground, County Road, SWINDON, Wiltshire, SN1 2ED, or email to shop@swindontownfc.co.uk

Once you have notified Swindon Town Football Club that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Swindon Town  Football Club will make any other refunds will be by cheque.

You are required to take reasonable care of the goods and return them at your own cost in order to receive a refund for a cancelled order.  

If your order has already been delivered you will need to follow our Refunds procedure.

*Excluding personalised goods (such as printed replica kit), DVDs and magazines/programmes.

12. Exchanges

Damaged/Missing Goods On Delivery
You must report any damaged goods or missing items from your parcel with 72 hours of receipt. Please call the STFC Club Shop on 0871 876 1969 or email to shop@swindontownfc.co.uk

If you do not contact us within 72 hours we reserve the right not to replace or exchange/refund the item (s) that are damaged or missing.

Exchanges
If you are not completely satisfied with your purchase and would like to change the item (s) we will be happy to exchange most goods* provided that they are returned in a new and unused condition, with your proof of purchase and within 28 days** of that purchase.

All goods to be exchanged must be received back in a new and unused condition, with the original wrapping and the invoice or shop receipt. Please re-use the original packing material if possible, and use the return label attached to the invoice. The return address is STFC Club Shop, The Energy Check County Ground, County Road, Swindon, Wiltshire, SN1 2ED. You may also return any of our products for an exchange to the STFC Club Shop at The Energy Check County Ground.

We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtain a Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery of Special Delivery for expensive items.

*Excluding personalised goods (such as printed replica kit), DVDs, and magazines/programmes.

** The date for STFC Online Shop customers for the 28 day period to start will be from the date that the goods have been dispatched from our warehouse.

13. Refunds

If you wish to have an item (s) refunded, the goods* must be in a new and unused condition, returned to us with your proof of purchase and within 28 days** of that purchase.

All goods to be refunded must be received back in a new and unused condition with the original wrapping and the invoice or shop receipt. Please re-use the original packing material and use the return label attached to the invoice. The return address is STFC Club Shop, The Energy Check County Ground, County Road, Swindon, Wiltshire, SN1 2ED you may also return any of our products for a refund to the STFC Club Shop at The County Ground.

We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtained Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery of Special Delivery for expensive items.

If we find that the item (s) have not been returned to us in a new and unused condition, we reserve the right to refuse a refund.
*Excluding personalised goods (such as printed replica kit), DVDs, and magazines/programmes.

** The date for STFC Club Shop customers for the 28 day period to start will be from the date that the goods have been dispatched from our warehouse.

Our policies for exchanges and refunds are in addition to your statutory rights.

14. Faulty Goods

If the item is not of a satisfactory quality please follow our Refunds procedures. You also need to return it to us along with your proof of purchase and a covering letter stating the fault.

15. Copyright Notice

All content included on our online store including but not limited to the website design, photographs, images, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are either our property or that of our content suppliers and are protected by UK and international copyright laws. All software used on this site is either our property or that of our suppliers and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with us and using this website as a shopping resource only. Any other use of materials on this Website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without our prior written permission is strictly prohibited. 

16. Governing Law and Jurisdiction

Any disputes arising from use of this website will be governed by and construed in accordance with English Law and will be subject to the jurisdiction of the English Courts.

17. Online Terms and Conditions

These terms and conditions are compliant with the European E-Commerce directive and Distance Selling regulations 2000. They do not limit or exclude your statutory rights.

Address for order enquiries and complaints –

The Energy Check County Ground, County Road, Swindon, Wiltshire, SN1 2ED

STFC Head of Retail – Jordan Higgs jordan@swindontownfc.co.uk