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Returns & Exchanges

Order Cancellation

You may cancel your order for goods at any time up to the 7th working day after you receive the goods*.

Instructions to cancel all or part of your order MUST be IN WRITING. You may notify us by post to STFC Club Shop, The Energy Check County Ground, County Road, SWINDON, Wiltshire, SN1 2ED, or email to shop@swindontownfc.co.uk

Once you have notified Swindon Town Football Club that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Swindon Town  Football Club will make any other refunds will be by cheque.

You are required to take reasonable care of the goods and return them at your own cost in order to receive a refund for a cancelled order.  

If your order has already been delivered you will need to follow our Refunds procedure.

*Excluding personalised goods (such as printed replica kit), DVDs and magazines/programmes.

Exchanges

Damaged/Missing Goods On Delivery
You must report any damaged goods or missing items from your parcel with 72 hours of receipt. Please call the STFC Club Shop on 0871 876 1969 or email to shop@swindontownfc.co.uk

If you do not contact us within 72 hours we reserve the right not to replace or exchange/refund the item (s) that are damaged or missing.

Exchanges
If you are not completely satisfied with your purchase and would like to change the item (s) we will be happy to exchange most goods* provided that they are returned in a new and unused condition, with your proof of purchase and within 28 days** of that purchase.

All goods to be exchanged must be received back in a new and unused condition, with the original wrapping and the invoice or shop receipt. Please re-use the original packing material if possible, and use the return label attached to the invoice. The return address is STFC Club Shop, The Energy Check County Ground, County Road, Swindon, Wiltshire, SN1 2ED. You may also return any of our products for an exchange to the STFC Club Shop at The Energy Check County Ground.

We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtain a Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery of Special Delivery for expensive items.

*Excluding personalised goods (such as printed replica kit), DVDs, and magazines/programmes.

** The date for STFC Online Shop customers for the 28 day period to start will be from the date that the goods have been dispatched from our warehouse.

Refunds

If you wish to have an item (s) refunded, the goods* must be in a new and unused condition, returned to us with your proof of purchase and within 28 days** of that purchase.

All goods to be refunded must be received back in a new and unused condition with the original wrapping and the invoice or shop receipt. Please re-use the original packing material and use the return label attached to the invoice. The return address is STFC Club Shop, The Energy Check County Ground, County Road, Swindon, Wiltshire, SN1 2ED you may also return any of our products for a refund to the STFC Club Shop at The County Ground.

We cannot accept responsibility for returned goods if they are lost in transit. It is your responsibility to obtained Proof of Posting Certificate or have adequately insured the goods using Recorded Delivery of Special Delivery for expensive items.

If we find that the item (s) have not been returned to us in a new and unused condition, we reserve the right to refuse a refund.
*Excluding personalised goods (such as printed replica kit), DVDs, and magazines/programmes.

** The date for STFC Club Shop customers for the 28 day period to start will be from the date that the goods have been dispatched from our warehouse.

Our policies for exchanges and refunds are in addition to your statutory rights.

Faulty Goods

If the item is not of a satisfactory quality please follow our Refunds procedures. You also need to return it to us along with your proof of purchase and a covering letter stating the fault.